Opening Hours

I am available to work with you on weekday evenings and on weekends. This is in order for me to be available to you outside of daytime working hours, so that you have the convenience of not needing to book leave in order to work with me.

Tuesday 5:00pm - 9:00pm

Wednesday 5:00pm - 9:00pm

Saturday 10:00am - 9:00pm

Sunday 12:00 noon - 6:00pm

Prices and package structures are available on request.

Counselling in the UK

I offer counselling, face-to-face and online within the UK only.

This work shall be construed and governed in all respects in accordance with the laws of England and Wales and any dispute or differences in relation to our conselling agreement shall be subject to the exclusive jurisdiction of the English Courts.

Coaching Internationally

If you are outside the UK and interested in coaching, please send me an e-mail. We can see how the time-zones align and what I can do to accommodate you.

Scheduling

Session Duration

Sessions last up to 60 minutes from the agreed start time, unless collaboratively and mutually agreed in advance.

Appointments

We will mutually agree an 'appointment time' for sessions.

If we have agreed to work online, this is the time when:

• you will receive my email reply by this time if we are working via e-mail correspondence
• we have agreed to meet on video-conferencing software
• we have agreed to meet on text based-software to begin our counselling session
• I will phone you to begin our telephone counselling session on the phone number you have provided

I aim to keep our sessions as consistent as possible. Ideally, sessions are to take place weekly in order to maintain the momentum of the process, taking place on the same day and at the same time for regularity.

Running Late

Please let me know if you are running late. Likewise, I will let you know if I am running late. If you are running late and have not made contact I will make efforts to contact you to check whether you are ok and are going to attend.

If 20 minutes of your session lapse and you have not arrived by that time then this session is considered as lost (Did Not Attend) as the remaining 40 minutes is not enough time in order to do deep work.

A missed session will be charged for at the full rate, in keeping with the Cancellation Policy.

What working on an individual, one-to-one basis means

Our sessions take place on a one-to-one basis. Bringing babies, children, dogs and other pets (apart from assistance dogs e.g. guide dogs) or people to accompany you in-session is not permitted.

If we are working online and a pet has wandered in to join you, they must not be disruptive.

If a friend has accompanied you then they are permitted to hear the contract with you but will then need to leave so that we can continue on a one-to-one basis.

Behavioural expectations

Attending a session under the influence of drugs or alcohol is not permitted. This is because:

• a) you may behave out of character
• b) it is a waste of a session because you may not remember much of what would have happened during the session.

All of your emotions are welcome, including anger, as long as it is not directed personally at me. You are allowed to swear during sessions for emphasis.

Bringing any kind of poison or offensive weapon with you to session is not permitted.

Personally directed physical or verbal attacks are not permitted.

Payment Instructions

Making payment

Sessions are to be paid for in advance of the session taking place by a BACS payment to the account details supplied.

In keeping with the Cancellation Policy, payment for a future session is due more than 48 hours in advance of the session. Payment secures the booking.

Outstanding payments

Where monies are owed, no subsequent services will be bookable until outstanding debts are settled.

Any invoices are to be paid within 28 days of the date printed on the invoice.

Cancellation Policy

Cancellations

Cancellations must be made at least 48 hours in advance, to allow suitable time for rescheduling without charge.

Cancellations made with less than 48 hours advance notice will be charged at the full fee for the session appointment.

This is the case for both face-to-face and for online sessions.

If we are working online, if you have made payment for a session but are unable to meet at the appointed time I will retain the fee for the session unless we have experienced a technological breakdown, which is beyond our control and which prevents us meeting online or exchanging emails. In the case of an outage we will attempt the option of continuing the session via phone, on the phone number that you are asked to provide as a part of your intake information.

Ending Our Work Together

If you find that you have reached a position where you feel able to continue without sessions and would like to end our working relationship, please raise this either during one of the sessions or via text, ideally prior to your final session so that we can create a suitable and satisfactory end-session for our work together.

Complaints Procedure

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If you have a concern or a wish to work in a different way e.g. to be more / less challenging then please mention this civilly during the session so that I can better accommodate the way you want to work - remember, this time is dedicated to you, so I want you to both make the most of it and get the most you can out of it for your own personal development and enhancement of well-being.

For counselling, the British Association for Counselling and Psychotherapy (BACP) complaints procedure can be found here:
https://www.bacp.co.uk/about-us/protecting-the-public/professional-conduct/how-to-complain-about-a-bacp-member/

I am registered with the Information Commissioner’s Office (ICO) as the Data Controller and I abide by the regulations imposed by such procedures. My registration number is ZA324851.